ISO/IEC 20000 - An Australian Snapshot
In 2015 Solisma conducted a survey to establish an Australian benchmark relating to the adoption and use of the ISO/IEC 20000 standard for Service Management. The results below provide a summary view to the uptake of the International Standard in Australia, and its relation to the popular ITIL® service management framework.
Australian Corporate Adoption
deployed ITIL first
ITIL and ISO/IEC 20000 together
ISO/IEC 20000 First
deployed ISO/IEC 20000 first
either ITIL or ISO/IEC 20000
An increasing number of Australian businesses are using the ISO/IEC 20000 international standard
to complement their existing ITIL processes. This figure is set to increase through 2016 and beyond.
Australian Corporate Utilisation
Use ISO/IEC 20000 as a Source
of Best Practice Guidance
Use ISO/IEC 20000 for Guidance58%
Planning to use ISO/IEC 2000012%
Decided NOT to use ISO/IEC 2000012%
Not Aware of ISO/IEC 200008%
Intend to Achieve Certification4%
Australian Corporate Requirements
Why Organisations Implement ISO/IEC 20000 and ITIL
First Priority & Second Priority
ISO is a trademark of the International Organization for Standardization. IEC is a trademark of the International Electrotechnical Commission. ITIL® is a Registered Trade Mark of AXELOS Limited.