Webcast – Driving Effective CSI


Webcast – Driving Effective CSI at a Global Telco…

a case study.


We invite you to hear Craig Lindley, former Manager, Service Management Office for a Global Telecommunications Provider share the challenges and rewards of implementing an effective large scale CSI programme through:

  • Utilising standards to baseline current service performance and plan the next steps
  • Implementing a Service Governance Model to drive ongoing improvement
  • Mapping improvement activities to meet stakeholder requirements


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