Webcasts, Research, White Papers
9 November, 2016
Webcast – Driving Effective CSI at a Global Telco… a case study. We invite you to hear Craig Lindley, former Manager, Service Management Office for a Global Telecommunications Provider share the challenges and rewards […]
25 January, 2016
Why Bother Trying to Improve… When no one will pay for it? How do you justify spending money on short-term initiatives to drive longer-term continual service improvement? Or what happens when an improvement plan […]
21 October, 2015
ITSM Tool Health Check A Case Study Is your ITSM tool no longer delivering optimal outcomes? Is your dilemma whether to ‘rip and replace’, or to fix and upgrade? Is your supporting ITSM tool […]
