Is your ITSM tool no longer delivering optimal outcomes? Is your dilemma whether to ‘rip and replace’, or to fix and upgrade? Is your supporting ITSM tool configuration accurately reflecting your current process requirements?
We invite you to hear how a large Australian organisation conducted an ITSM Tool Health Check. The assessment qualified and quantified the information required, by the organisation and the ITSM Tool Vendor, to make informed decisions about the next steps for the ITSM Tool Project.