Presentation

14 August, 2013

Presentation – Gamification for ITSM

Gamification for ITSM Go For Gold: Presentation at the 2012 itSMF Conference This presentation includes the introductory slides used at the interactive session on gamification delivered at the itSMF Australia 2012 conference. Included is a […]
6 November, 2012

Presentation – From Silos to Systems

From Silos to Systems Developing an Effective ITSM Performance Management System This presentation on Performance Management delivered at both the itSMF Australia and UK conferences in 2011 and builds upon an earlier presentation that examined […]
24 September, 2010

Presentation – The Case for CMMI-SVC

The Case for CMMI-SVC This presentation was first delivered at the itSMF Australia conference in 2010. It considers how CMMI for Services (CMMI-SVC) can be used to enhance the adoption of frameworks and standards such […]
14 August, 2008

Presentation – Dot Your I’s and Cross Your T’s

Dot Your I’s and Cross Your T’s This presentation was first delivered at the itSMF Australia National Conference in August 2008 and subsequently updated and delivered again at the South Australia branch seminar due to […]
14 August, 2007

Presentation – Mind Your P’s and Q’s

Mind Your P’s and Q’s This presentation, delivered at the 2007 itSMF Australia National conference, explores the use of best practices for the management of IT Performance and Service Quality through the use of Business […]