6 November, 2012

Presentation – From Silos to Systems

From Silos to Systems Developing an Effective ITSM Performance Management System This presentation on Performance Management delivered at both the itSMF Australia and UK conferences in 2011 and builds upon an earlier presentation that examined […]
14 August, 2007

Presentation – Mind Your P’s and Q’s

Mind Your P’s and Q’s This presentation, delivered at the 2007 itSMF Australia National conference, explores the use of best practices for the management of IT Performance and Service Quality through the use of Business […]