ITSM

IT Service Management

20 February, 2018

Whitepaper – Metrics, Risks, Controls… a new era

IT organisations measure far too many things that have little or no value.  But what metrics are meaningful and effective? This whitepaper provides an insightful look at meaningful metrics and points you towards the tools […]
17 May, 2017

Case Study – Johnson & Johnson

A Change Management Case Study – Johnson & Johnson  Hear how Johnson & Johnson, an organisation known worldwide, focused on organisational change management and communications to deliver their transformation project on time and within budget. […]
9 November, 2016

Webcast – Driving Effective CSI

Webcast – Driving Effective CSI at a Global Telco… a case study.   We invite you to hear Craig Lindley, former Manager, Service Management Office for a Global Telecommunications Provider share the challenges and rewards […]
25 January, 2016

Webcast – Why Bother Trying to Improve?

Why Bother Trying to Improve… When no one will pay for it?   How do you justify spending money on short-term initiatives to drive longer-term continual service improvement? Or what happens when an improvement plan […]
21 October, 2015

Webcast – ITSM Tool Health Check

ITSM Tool Health Check A Case Study   Is your ITSM tool no longer delivering optimal outcomes? Is your dilemma whether to ‘rip and replace’, or to fix and upgrade? Is your supporting ITSM tool […]
15 July, 2015

Whitepaper – When Less is Really More

When Less is Really More This whitepaper presents practical options and approaches to balancing Quality, Value and Agility, especially at this time when many IT departments are still being asked to do more with less. […]
20 March, 2015

Whitepaper – Agile and Responsive ITSM

Guiding Principles for Agile and Responsive ITSM Business and IT landscapes are increasingly dynamic and complex and the rate of change accelerates with each passing year. If your organisation is unable to handle high volumes […]
14 August, 2013

Presentation – Gamification for ITSM

Gamification for ITSM Go For Gold: Presentation at the 2012 itSMF Conference This presentation includes the introductory slides used at the interactive session on gamification delivered at the itSMF Australia 2012 conference. Included is a […]