Whitepaper – Using ITIL in an Economic Downturn

7 Ways ITIL Can Help You in an Economic Downturn

Making the business case for IT Service Management is a necessary step toward gaining management commitment, and effectively communicating the benefits of process improvement to all stakeholders. This whitepaper discusses some key thoughts on several of the core benefits of ITIL, including examples of organizations that have successful results.

Written by:

  • Erin Casteel: Director Consulting Services, Solisma
  • Anthony Orr: Global Best Practice Director, BMC Software


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