Presentation – The Case for CMMI-SVC

The Case for CMMI-SVC

This presentation was first delivered at the itSMF Australia conference in 2010. It considers how CMMI for Services (CMMI-SVC) can be used to enhance the adoption of frameworks and standards such as ITIL and ISO/IEC 20000 by leveraging the CMMI maturity model and guidance.

Included in this popular presentation is a detailed overview of how CMMI maturity models can be calculated, along with a detailed mapping of CMMI-SVCs to the ISO/IEC 20000 standard.


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