Presentation – Gamification for ITSM

Gamification for ITSM

Go For Gold: Presentation at the 2012 itSMF Conference

This presentation includes the introductory slides used at the interactive session on gamification delivered at the itSMF Australia 2012 conference. Included is a consideration of what gamification is, how staff can be engaged and motivated and how to get started.

The workshop was supported with a brainstorming exercise that was performed using the Service Improvement Manager continual improvement tool.


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