Presentation – From Silos to Systems

From Silos to Systems

Developing an Effective ITSM Performance Management System

This presentation on Performance Management delivered at both the itSMF Australia and UK conferences in 2011 and builds upon an earlier presentation that examined both quality and performance management.

Included in this presentation is a consideration of deciding what to measure, planning and implementing the performance management system, managing improvements and a quick action plan to help you get started.


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