Finalist: Top Business Solution 2015


Service Improvement Manager – Top Business Solution 2015 Finalist

Solisma’s Service Improvement Manager (SIM –, was recently announced as one of the four finalists in the highly coveted CeBIT.AU Top Business Solution Award 2015. SIM has been acknowledged as one of the technology industries “best and brightest” solutions by CeBIT.AU organisers for 2015! Solisma’s Service Improvement Manager (SIM) stands alone in the market responding to the fundamental requirement for strategic, orchestrated and aligned organisational Service Improvement.

Previously, organisations had little option but to use disparate and outdated systems to manage their process maturity assessments, internal audits, end-to-end continual improvement and transformation programmes. I wanted to create a solution that was easy to use, and assisted in the orchestration of efficient and effective service improvement initiatives across the organisation.

It is Service Improvement Manager’s sophisticated algorithms that drive the prioritisation and recommendations that replicate the experience and knowledge of an industry leading consultant. Organisations are now equipped to make informed decisions about service improvement programmes and can manage these initiatives through to completion.

Returns from Service Improvement Programmes tracked in SIM are outstanding. Two initial Australian programmes generated savings of over $3,500,000 and $10,000,000 (with programme costs of $450,000 and $1,000,000 respectively).  SIM is scalable to businesses of any size which puts orchestrated best practice expertise across a wide range of areas in the reach of all organisations whether large or small.

It was 2007, when local Australian development of SIM commenced and now in 2015 the solution has a team of locally based Melbourne developers.  We knew we were on the right track when some of the largest and most influential multi-national and Australian-based organisations implemented the solution with outstanding results.

The winner of the CeBIT.AU Top Business Solution will be announced on 6 May 2015 at the CeBIT Gala Dinner. Harvey Stockbridge, Managing Director, Hannover Fairs Australia – owner of CeBIT Australia said, “that these finalists are not just pioneers in their sectors, but true innovators whose ideas are making waves in Australia and on a global scale”.

“There’s certainly stiff competition in these awards; our finalists obviously started with bright ideas, but have since transformed them into major business operations,” said Mr Stockbridge.

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