ISO/IEC 20000 – Australia Snapshot

ISO/IEC 20000 – An Australian Snapshot

Utilisation and Usage in Australia


It has been many years since ISO/IEC 20000 was first released and there has been a significant global uptake since then.

In 2015 Solisma conducted a survey to establish an Australian benchmark relating to the adoption and use of the ISO/IEC 20000 standard for Service Management and its relationship to the popular ITIL framework in Australia today.


View The Results