Solisma is the only organisation worldwide with the accreditation to deliver the ISO/IEC 20000 Masterclass. This course is designed for Senior Managers and individuals looking to deepen their service management and consulting expertise.
Service Management Masterclass
Expert Level Certification for Service ManagersThe Service Management Masterclass is a comprehensive learning solution dedicated to equipping IT professionals with the skills, knowledge, tools and experience required to become valued leaders in the field of Service Management.
This unique and innovative learning approach provides the opportunity for real hands-on experience planning and implementing a world class Service Management system and includes an unmatched range of tools, such as a comprehensive template library and access to our revolutionary self-assessment software solution.
- Certification: ISO/IEC 20000 Foundation and Implementation Leader Certificates
- SIM Assessment License: ISO/IEC 20000 Self-Assessment Software (Optional)
- Documentation Library: Comprehensive Policies, Plans & Process Templates
- ISO/IEC 20000 Standard: The Service Management Standard can be provided
- Workplace Assignment: Develop your skills in a real-world environment
- Masterclass Forum: Ongoing support from your instructor & class colleagues
- SIM Assessment: This course teaches you how to conduct a comprehensive ITSM assessment with Service Improvement Manager (SIM)
What You Will Learn
- A comprehensive understanding of the ISO/IEC 20000 Standard
- The documents, plans and records required by the Standard
- How to conduct a comprehensive process compliance & maturity assessment
- Requirements for planning and implementing the Service Management System
- Measuring quality and performance for successful outcomes