This presentation was first delivered at the itSMF Australia National Conference in August 2008 and subsequently updated and delivered again at the South Australia branch seminar due to its popularity.

The title Dot your I's and cross you T's was chosen to reflect the means by which the ISO/IEC 20000 standard can be used to assess how well your Service Management processes comply to the standard or as a means by which you can focus on the specific areas that matter most.

Also included in this presentation is a statistical analysis performed by Solisma to examine the uptake of ISO/IEC 20000 internationally and the regions that are focusing on this the most. This presentation is certainly worth the download.