This is the December 2009 edition of the Solisma Newsletter.

In this article Erin Casteel (ISO/IEC 20000-2 Project Editor) provides us with an exciting update following her return from the standards working group meeting in Peru last month. We also discuss the official OGC/APMG announcement for retiring the old ITIL Version 2 Qualifications and what that means for those still wishing to bridge their qualifications to ITIL V3 or to take advantage of the ITIL V3 Expert 'fast-track' approach.