An overview of all ITIL and ISO/IEC 20000 training courses provided by Solisma

This PDF document is a one page flyer that provides a detailed overview of Solisma's Service Improvement Manager (SIM) Self-Assessment solution. SIM the most comprehensive compliance and maturity solution available today and is used in consultant-led or self-assessments of ITIL and ISO/IEC 20000 processes.

This software is also a featured component of the Service Management (ISO/IEC 20000 Consultant) Masterclass that provides you with everything you need to take your company to ISO/IEC 20000 certification.

This is the December 2009 edition of the Solisma Newsletter.

In this article Erin Casteel (ISO/IEC 20000-2 Project Editor) provides us with an exciting update following her return from the standards working group meeting in Peru last month. We also discuss the official OGC/APMG announcement for retiring the old ITIL Version 2 Qualifications and what that means for those still wishing to bridge their qualifications to ITIL V3 or to take advantage of the ITIL V3 Expert 'fast-track' approach.