Solisma Insight & Research

Webcasts, Research, White Papers

22 August, 2018

New format, big changes to ISO/IEC 20000-1

  If you’ve been following the news, you may have seen that the third edition of the International Standard for Service Management is due to be released next month.  So what are the changes being […]
23 May, 2018

Wrap-Up: ISACA Oceania CACS Conference

After a very busy 2 days in Melbourne at ISACA’s Oceania CACS Conference last week, the Solisma team have returned to the office full of new thinking, new approaches, new ideas (and many new friends) from […]
21 May, 2018

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20 February, 2018

Whitepaper – Metrics, Risks, Controls… a new era

IT organisations measure far too many things that have little or no value.  But what metrics are meaningful and effective? This whitepaper provides an insightful look at meaningful metrics and points you towards the tools […]
15 July, 2015

Whitepaper – When Less is Really More

When Less is Really More This whitepaper presents practical options and approaches to balancing Quality, Value and Agility, especially at this time when many IT departments are still being asked to do more with less. […]
20 March, 2015

Whitepaper – Agile and Responsive ITSM

Guiding Principles for Agile and Responsive ITSM Business and IT landscapes are increasingly dynamic and complex and the rate of change accelerates with each passing year. If your organisation is unable to handle high volumes […]
14 August, 2013

Presentation – Gamification for ITSM

Gamification for ITSM Go For Gold: Presentation at the 2012 itSMF Conference This presentation includes the introductory slides used at the interactive session on gamification delivered at the itSMF Australia 2012 conference. Included is a […]
6 November, 2012

Presentation – From Silos to Systems

From Silos to Systems Developing an Effective ITSM Performance Management System This presentation on Performance Management delivered at both the itSMF Australia and UK conferences in 2011 and builds upon an earlier presentation that examined […]