Industry News

General ITSM Industry News and Events

22 August, 2018

New format, big changes to ISO/IEC 20000-1

  If you’ve been following the news, you may have seen that the third edition of the International Standard for Service Management is due to be released next month.  So what are the changes being […]
17 May, 2017

Case Study – Johnson & Johnson

A Change Management Case Study – Johnson & Johnson  Hear how Johnson & Johnson, an organisation known worldwide, focused on organisational change management and communications to deliver their transformation project on time and within budget. […]
25 February, 2016

ISO/IEC 20000 – Australia Snapshot

ISO/IEC 20000 – An Australian Snapshot Utilisation and Usage in Australia   It has been many years since ISO/IEC 20000 was first released and there has been a significant global uptake since then. In 2015 […]
6 October, 2015

ISO/IEC 20000 Survey – Your Opinion Matters

ISO/IEC 20000 Survey Your Opinion Matters! It has been many years since ISO/IEC 20000 was first released and there has been a significant global uptake since then. Today, Solisma is conducting an industry survey to […]