Insight

20 February, 2018

Whitepaper – Metrics, Risks, Controls… a new era

IT organisations measure far too many things that have little or no value.  But what metrics are meaningful and effective? This whitepaper provides an insightful look at meaningful metrics and points you towards the tools […]
30 August, 2017

Tech Showcase Webinar: Service Improvement Manager – GRC+Q: 2018!

Consulting, Audit, Compliance, Risk, Governance and Quality professionals… free yourself from onerous spreadsheets! Service Improvement Manager (SIM)® – Governance, Risk, Compliance and Quality (GRC+Q) Management Platform v5.0 has arrived. If you are a consulting, audit, […]
17 May, 2017

Case Study – Johnson & Johnson

A Change Management Case Study – Johnson & Johnson  Hear how Johnson & Johnson, an organisation known worldwide, focused on organisational change management and communications to deliver their transformation project on time and within budget. […]
9 November, 2016

Webcast – Driving Effective CSI

Webcast – Driving Effective CSI at a Global Telco… a case study.   We invite you to hear Craig Lindley, former Manager, Service Management Office for a Global Telecommunications Provider share the challenges and rewards […]
25 February, 2016

ISO/IEC 20000 – Australia Snapshot

ISO/IEC 20000 – An Australian Snapshot Utilisation and Usage in Australia   It has been many years since ISO/IEC 20000 was first released and there has been a significant global uptake since then. In 2015 […]
25 January, 2016

Webcast – Why Bother Trying to Improve?

Why Bother Trying to Improve… When no one will pay for it?   How do you justify spending money on short-term initiatives to drive longer-term continual service improvement? Or what happens when an improvement plan […]
21 October, 2015

Webcast – ITSM Tool Health Check

ITSM Tool Health Check A Case Study   Is your ITSM tool no longer delivering optimal outcomes? Is your dilemma whether to ‘rip and replace’, or to fix and upgrade? Is your supporting ITSM tool […]
6 October, 2015

ISO/IEC 20000 Survey – Your Opinion Matters

ISO/IEC 20000 Survey Your Opinion Matters! It has been many years since ISO/IEC 20000 was first released and there has been a significant global uptake since then. Today, Solisma is conducting an industry survey to […]