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Introduction to Service Management

If your executive team requires an introductory overview to IT Service Management or you are looking for an onsite training course that would suit an overall awareness campaign, we have two ITSM Executive Overview and Awareness course options that would suit your requirements perfectly. These courses are ideal for those within your organisation who do not require a full 3-day ITIL^® or ISO/IEC 20000 training course. 

Executive Overview (½ Day)

This Service Management Executive Overview is a half-day workshop that provides business managers with an overview of ITIL^® and ISO/IEC 20000 and discusses issues relating to the planning and implementation of Service Management within the organisation. This training may also be delivered in conjunction with our SAFEstart capability & maturity assessment services.

Service Management Awareness (1 Day)

This one-day Service Management awareness training module provides IT staff with an understanding of ITIL^® and ISO/IEC 20000. This course will enable your team to understand and speak a common language with regard to the delivery and support of the IT services provided to the business.