solisma

PoleStar Training Simulation

The business benefits attained with IT Service Management (ITSM) best practice frameworks and standards such as ITIL^® and ISO/IEC 20000 are well known. Service Management greatly enhances the efficiency of day-to-day operations and ensures effective integration between the business and IT.

However, driving widespread adoption and acceptance of ITIL^® and ITSM can be quite a challenge. Getting general staff and decision makers "on board" with Service Improvement initiatives, such as the transition to ITIL^® V3, can become an expensive and time-consuming education proposition.

Introducing PoleStar ITSM

PoleStar ITSM is an interactive training simulation that offers a dynamic and energetic way to accelerate the understanding, involvement, and acceptance of ITSM and ITIL^® V3 best practices in your organisation. Facilitated in the fast world of a global online retailer, PoleStar ITSM brings to life the behavioural and process issues faced by IT organisations today. This is achieved by providing participants with a realistic scenario to which they can directly relate. This unique experiential learning approach causes breakthrough understanding of ITSM and ITIL^® V3 best practice and transforms learning into an engaging, fun and highly memorable shared experience.

The benefits

• Accelerated understanding of the benefits of ITSM best practices to large audiences
• Rapid familiarisation with ITSM terminology and ITIL^® V3 processes
• Understanding of how ITSM best practices can facilitate alignment of IT to business objectives
• Understanding of what can be achieved in business terms through the successful implementation of ITSM and ITIL^® V3

How it works

Delivered over 3 to 5 rounds, the PoleStar simulation is designed to introduce key ITSM concepts from ITIL^® V3 or ISO/IEC 20000 through a variety of gaming dynamics. The simulation structure reflects the service management lifecycle approach as defined by ITIL^® V3. In addition, the simulation experience continues between rounds through defined transition phases which require the participants engagement in planning for strategic and operational continuous service improvements.

What we offer

Solisma has licensed PoleStar ITSM from G2G3, the leading provider of gaming and communication solutions, for integration into our education and training services portfolio. We offer the PoleStar ITSM simulation as part of the following education services:

•  A standalone ITSM Executive Overview, Awareness or Cultural Change workshop
•  ITIL^® V3 Foundation Certificate Course
•  ITIL^® V3 Foundation Bridging Courses
•  ISO/IEC 20000 Service Quality Management Foundation Course

At Solisma, we have invested heavily into the creation of high quality training courses and education service offerings that help you develop your staff in a relevant, timely and cost-effective way. Contact us today to work out an onsite education programme to suit your business requirements.