Solisma's Masterclass series brings an innovative new approach to IT Service Management education with the inclusion of comprehensive tools and a workplace assignment.
Now Available - ISO/IEC 20000 MasterclassEach masterclass combines our process templates, SIM self-assessment software solution and high quality course material into a powerful training solution that ensures you can become an effective and experienced implementation leader or consultant in a shorter amount of time. The first of several course offerings has been based on the ISO/IEC 20000 standard in response to a growing demand for quality Service Management professionals in a global marketplace.
How it works:With the traditional learning approach, students often spend a significant amount of time in the classroom, discussing new theories and concepts that are usually based on prior experience and a related case study scenario. Instead of continuing this approach, our Masterclass courses provide you with the unique opportunity to apply that knowledge in the workplace using a variety of tools and process templates that are provided to you during the course.
What is included:
Each Masterclass Course provides the following:
More information on the Service Management (ISO/IEC 20000 Implementation Leader) Masterclass is now available. Courses can be booked online or by contacting us for more information.