If your executive team requires an introductory overview to IT Service Management or you are looking for an education offering that would suit an overall ITSM awareness campaign, we have several options available to suit your specific requirements.
PoleStar ITSM Simulation
Experiential Learning at its BestThe business benefits attained with IT Service Management (ITSM) best practice frameworks and standards such as ITIL® and ISO/IEC 20000 are well known. Service Management greatly enhances the efficiency of day-to-day operations and ensures effective integration between the business and IT. However, driving widespread adoption and acceptance of service management can be quite a challenge. Getting general staff and decision makers "on board" with Service Improvement initiatives can become an expensive and time-consuming education proposition.
PoleStar ITSM is an interactive training simulation that offers a dynamic and energetic way to accelerate the understanding, involvement, and acceptance of ITIL and ITSM best practices. Facilitated in the fast world of a global online retailer, PoleStar ITSM brings to life the behavioural and process issues faced by IT service providers today. This is achieved by providing participants with a realistic scenario to which they can directly relate. This unique experiential learning approach causes breakthrough understanding of ITSM and ITIL best practice and transforms learning into an engaging, fun and highly memorable shared experience.
How It WorksDelivered over 3 to 5 rounds, the PoleStar simulation is designed to introduce key ITSM concepts from ITIL or ISO/IEC 20000 through a variety of gaming dynamics. The simulation structure reflects the service management lifecycle approach as defined by ITIL.
In addition, the simulation experience continues between rounds through defined transition phases which require the participants engagement in planning for strategic and operational continuous service improvements.
- Accelerated understanding of the benefits of ITSM best practices to large audiences
- Rapid understanding of ITSM terminology and processes
- Understand how ITSM underpins the achievement of Business and IT objectives
- Understand the benefits that ITSM delivers in real business terms