ITIL® Service Manager Bridge

This 5 day course provides comprehensive coverage of the changes from ITIL^® Version 2 to Version 3 and is intended for those with an existing ITIL^® V2 Service Manager Certificate who wish to bridge to the new ITIL^® Expert level qualification. In this course, the requirements, activities, methods and approaches for planning and implementing the ITIL^® Service Lifecycle will be covered in a practical, hands-on learning environment through the use of our quality course material and an engaging scenario-based case study.

Who Should Attend:

This course is intended for individuals and IT professionals with an existing ITIL^® V2 Service Manager Certificate who wish to bridge to the new ITIL^® Expert level qualification. This qualification will also be required by those wishing to progress to the higher level ITIL^® Master qualification to be released some time in the near future

Prerequisites:

To attend this course, participants must have first obtained the ITIL V2 Service Manager Certificate. Students are also advised to read the full ITIL^® V3 Service Lifecycle set of core publications prior to the commencement of this course.

Examination:

This course concludes with a 90 minute examination, consisting of 20 multiple choice, scenario-based, complex questions. Students must achieve a score of 16 out of 20 (or 80%) in order to have passed this examination.

An existing ITIL^® Service Manager certificate is worth 17 credits under the new qualifications scheme. Successfully passing this examination will provide a further 5 credits towards the maximum 22 required in order to achieve the ITIL^® Expert qualification.

ITIL^® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries