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Consulting

ITIL® Consulting Services

Our Service Management consultants have extensive experience and qualifications in ITIL® best practices. We offer a complete range of assessment, documentation, implementation, training and coaching services to ensure that you can realise the benefits of IT Service Management in a timely, practical and effective way.


Our Services

  • ITIL® / IT Service Management consulting & education
  • IT Service Management process capability and maturity assessments
  • Vendor-independent tool selection and implementation services
  • Migration towards ISO/IEC 20000 standards certification
  • Development and implementation of a Service Improvement Programme

Benefits to the Business

  • Business and ICT strategies are closely aligned and integrated
  • Faster time to market for new products and services
  • Increased value of IT and reduced costs
  • Significant productivity and efficiency gains
  • A single point of contact for all Service issues
  • Consistent IT Service quality

Benefits for IT

  • Increased business value of IT
  • Reduced Total Cost of Ownership (TCO) of IT
  • Improved quality of IT services delivered
  • Support procedures are documented repeatable processes
  • Higher levels of service availability
  • Better visibility of the entire ICT infrastructure
 
  • Assess
  • Baseline
  • Benchmark
  • Improve

Continual Improvement - Made Easy
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Portfolio Highlights

Service Improvement Manager
Continual Improvement Made Easy
Business Service Excellence
Deliver Real Business Value from IT
ISO/IEC 20000 Consultant
Service Management Masterclass
ITIL Training Courses
Comprehensive ITIL Course Portfolio
PoleStar ITSM Simulation
Experiential Learning at its Best
Our SAFEstart assessment, analysis, planning and design workshops provide you with a clearly defined service improvement plan and practical implementation strategy that will significantly improve the success of your IT service improvement initiative.
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Company Profile

Solisma is a leading provider of integrated Service Management solutions that help you deliver real business value from IT. We offer a complete range of assessment, consulting and education services that provide you with a clear path to achieving business service excellence.