solisma

ITIL® Consulting Services

Our Service Management consultants have extensive experience and qualifications in ITIL® best practices. We offer a complete range of assessment, documentation, implementation, training and coaching services to ensure that you can realise the benefits of IT Service Management in a timely, practical and effective way.


Our Services

  • ITIL® / IT Service Management consulting & education
  • IT Service Management process capability and maturity assessments
  • Vendor-independent tool selection and implementation services
  • Migration towards ISO/IEC 20000 standards certification
  • Development and implementation of a Service Improvement Programme

Benefits to the Business

  • Business and ICT strategies are closely aligned and integrated
  • Faster time to market for new products and services
  • Increased value of IT and reduced costs
  • Significant productivity and efficiency gains
  • A single point of contact for all Service issues
  • Consistent IT Service quality

Benefits for IT

  • Increased business value of IT
  • Reduced Total Cost of Ownership (TCO) of IT
  • Improved quality of IT services delivered
  • Support procedures are documented repeatable processes
  • Higher levels of service availability
  • Better visibility of the entire ICT infrastructure

 
 

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Service Improvement

Company Profile

Solisma is a leading provider of integrated Service Management solutions that help you deliver real business value from IT. We offer a complete range of assessment, consulting and education services that provide you with a clear path to achieving business service excellence.