ISO/IEC 20000 Consulting Services
The use of ITIL® and ISO/IEC 20000 for Service Management has been proven to provide benefits in reducing ongoing IT support costs, improving service quality and satisfying specific governance and regulatory requirements. The ISO/IEC 20000 standard for IT Service Management provides a benchmark to demonstrate an IT Service Provider's ability to supply high quality IT services to its customers.
Solisma's consultants are fully trained experts with extensive experience in IT Service Management and the ISO/IEC 20000 standard. We offer a range of standards-based assessment, consulting and training services to help you implement a Quality Management System, meet the requirements of the standard and to achieve certification if required.
Benefits to the Business
Benefits for IT
Our SAFEstart assessment, analysis, planning and design workshops provide you with a clearly defined service improvement plan and practical implementation strategy that will significantly improve the success of your IT service improvement initiative.