solisma

ISO/IEC 20000 Consulting Services

The use of ITIL® and ISO/IEC 20000 for Service Management has been proven to benefit organisations in reducing ongoing IT support costs, improving service quality and satisfying specific governance and regulatory requirements. The ISO/IEC 20000 standard for IT Service Management provides a benchmark to demonstrate an organisation's ability to supply high quality IT services to its customers.

Solisma's consultants are fully trained experts with extensive experience in IT Service Management and the ISO/IEC 20000 standard. We offer a range of standards-based assessment, consulting and training services to help your organisation implement a Quality Management System, meet the requirements of the standard and to achieve certification if required.


Our Services

  • Full ISO/IEC 20000 process assessments
  • Development and implementation of an ISO/IEC 20000 certification plan
  • ISO/IEC 20000 aligned process documentation
  • Provision of metrics and key performance indicators to measure process maturity
  • Accredited ISO/IEC 20000 training courses

Benefits to the Business

  • The ability to prove the delivery of high quality services
  • Positive marketing potential for external service providers
  • Ability to satisfy outsourcing tender requirements
  • Faster time to market for new products and services
  • Complete end-to-end management of Business/IT services

Benefits for IT

  • Closer working partnership between the business and IT
  • Demonstrate high quality service provision to customers
  • Adherence to business and other regulatory requirements
  • Better management of third party suppliers and vendors
  • Well documented and repeatable support processes
 

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Company Profile

Solisma is a leading provider of integrated Service Management solutions that help you deliver real business value from IT. We offer a complete range of assessment, consulting and education services that provide you with a clear path to achieving business service excellence.