Service Management is a business-driven, holistic approach to the management of IT and is based upon best practices and standards including ITIL® (the IT Infrastructure Library) and ISO/IEC 20000. IT Service Management has been used by countless organisations worldwide to reduce ongoing support costs, improve service quality and to satisfy specific governance and regulatory requirements.
Delivering integrated Service Management solutions is our core business. By combining our consulting, assessment and education services with the extensive experience our consultants possess, we can provide you with a clear and practical path for improving the effectiveness of your IT services and to achieve real business service excellence.
ITIL Consulting Services
The IT Infrastructure Library (ITIL®) is an extensive library of good practice guidance for the cost-effective management of high quality IT services. We offer a full range of ITIL® assessment, consulting, implementation and education services.
ISO/IEC 20000 Consulting Services
ISO/IEC 20000 is the framework neutral international standard for IT Service Management. ISO/IEC 20000 provides a core set of guidance and specific recommendations for demonstrating an IT Service Provider's ability to deliver high quality IT services. If you are just starting out in IT Service Management, this standard will provide you with the basic information you need to adopt best practices. We provide you with ISO/IEC 20000 assessments, process design, implementation and education services that help you along the journey to adopting IT Service Management best practices and standards.
Our SAFEstart assessment, analysis, planning and design workshops provide you with a clearly defined service improvement plan and practical implementation strategy that will significantly improve the success of your IT service improvement initiative.