Business Service Excellence

Business Service Excellence describes a fundamental shift from simply managing 'IT Services' towards a new level of business integration and the delivery of 'Business Services' that are underpinned by shared strategies, plans, goals and objectives.

An increasing number of IT Service Providers have adopted best practices such as ITIL^®, COBIT^® and the ISO/IEC 20000 international standard for IT Service Management in order to more effectively manage their information and communications technology. Few, however, have considered the integration of these IT initiatives with the broader business excellence and quality frameworks that are commonly used to improve performance excellence and drive ongoing business results.

To address this need, we have developed the Service Assurance Framework of Excellence (SAFE), representing a complete end-to-end management model that combines many of the leading business excellence and quality management methodologies, IT best practice frameworks and international standards into a single cohesive roadmap for achieving Business Service Excellence.

By addressing each of the key IT management domains, including strategy, governance, quality and risk, SAFE ensures that any combination of best practice frameworks and standards are effectively adopted and integrated to support the management of all IT services and the business processes that they underpin.

SAFEstart

To help you get off to a SAFE start, we have combined a range of our assessment, analysis, planning & design workshops and training courses into a single cost-effective service offering that will enable you to achieve real business service excellence and drive lasting cultural change within your organisation. For more information, please refer to our SAFEstart service offering or contact us today to help you get off to a SAFE start.