Assessment Services & Support

SIMassist

Service Improvement Manager (SIM) provides you with the ability to quickly and accurately measure and improve the compliance and maturity of your processes against leading Service Management frameworks and best practice standards such as ITIL^® and ISO/IEC 20000.

To get the most from SIM, we offer a variety of optional coaching and assistance workshops to teach you the skills needed to perform a self-assessment, interpret the results and plan your improvements. This will enable you and your staff to achieve a greater return on your investment in SIM.

Stage 1: Introductory Workshops

Our introductory workshop provides your team with the skills they need to gather evidence and conduct a detailed self-assessment, regardless of the training and experience that they already possess. Depending on your requirements and the level of assistance required, this workshop is often completed within 2-3 days and covers the following topics:

• Introduction to the related process-assessment standards
• How to conduct an effective assessment
• Gathering and reviewing the evidence
• Interviewing people: tips and techniques

This workshop is designed to equip your staff with the skills required to complete an accurate standards-based self-assessment. If required, our consultants can return at the end of the project for follow-up analysis and assistance with detailed service improvement planning.

Stage 2: Follow-up Analysis & Service Improvement Planning

Following the completion of your assessment, SIM will have automatically provided you with a variety of baseline compliance, maturity and quality measures as well as comparative benchmark data and service improvement tasks. Our consultants are available to offer expert advice on your findings or to provide a detailed report as the basis of a service improvement plan or business case.

Guided Assessment

We are also available if you prefer an objective and independent consultant-led assessment, or you simply require expert guidance through the entire assessment and service improvement process. At Solisma, we have developed an effective Assessment and Implementation Method (AIM) to guide you through the process of your first assessment, through the continual improvement cycle and on to optional standards certification if required.

Improvement Planning

SIM is quite simply the world's most comprehensive management system solution. It allows you to easily plan, assess, measure and improve everything from processes, to services and systems. Following your first assessment, our consulting expects can guide you through the process of setting up your first improvement initiative. This includes mapping out your requirements, activities, costs and savings to form a comprehensive business case to support your improvement initiative. Once the initiative is underway, you will be able to measure your progress and performance using the built-in KPI metrics reporting capability the SIM provides.

Please contact us for more information on any of our SIMassist assessment, consulting or education services that you may require.