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Why Use Service Improvement Manager?

Many IT Service providers often spend significant amounts of time, money and effort on external consultants or internal employees to develop and/or conduct IT Service Management assessments on their behalf. Now, SIM provides you with a ready-to-use and cost-effective means of performing self-assessments on a regular basis without the need to develop and maintain this capability for yourself.

• Ready-To-Use Assessment: SIM has been built upon countless hours of research and intricate analysis of various standards and consulting practices. All this effort has been packaged into an inexpensive and ready-to-use solution that saves your own staff the time and resources required to prepare and manage a self-assessment and service improvement plan.
• Cost-Effective: The ability to complete a full and comprehensive self-assessment with SIM is a cost-effective means of managing your own service improvement programme without the additional costs of engaging consulting experts on a regular basis. Whilst the external, objective and professional expertise of a qualified and seasoned consultant is an important consideration for the organisation from time to time, SIM allows for regular interim self-assessments to be performed using in-house expertise at a fraction of the price.
• Service Improvement Knowledge Base: SIM has been built upon the years of industry experience and extensive knowledge from consultants and auditors who regularly conduct assessments across a wide range of industry sectors. The automatic generation of tasks and reports provides you with the information you need to implement and manage a successful service improvement programme.

Comparing SIM to other Assessment Solutions

The following table provides a comparison between Service Improvement Manager (SIM) and other self-assessment tools, including many consultant-led assessments.

Feature	Service Improvement Manager	Other Solutions
Assessment Questionnaire
Record & Track Evidence
Define Roles & Responsibilities
Create Tasks & Activities
Tasks Generated Automatically
Baseline Compliance Report
Baseline Maturity (ISO/IEC 15504)
Baseline Maturity (COBIT, CMMI)
Baseline Quality (Plan-Do-Check-Act)
Industry Benchmarking (Region & Sector)

* Very few other tools offer any benchmark data for comparison

As can be seen from this table, the majority of self-assessment tools for popular frameworks and standards such as ITIL^® only provide approximate measures of capability or maturity according to generic CMMI or COBIT models, but go no further to tell you what is in specific need of improvement. SIM provides you with several dimensions of data analysis, including standards compliance and accurate maturity scores, and automatically generates prioritised tasks that tell you what you need to focus on next.

In addition to this, SIM provides you with benchmark data so that you can compare your results with your industry peers, be they in the same industry sector and geographical region, or across the globe. Finally, you also have the ability to either manage your tasks through to completion from within SIM itself, or you can export the report and task data for use in other charting or project management tools of your choice.

Getting Started

SIM offers the most comprehensive IT Service Management compliance and maturity assessment available today. Getting started is as simple as installing the application from the following page and purchasing the required assessment module from us. With SIM, we have made it far simpler for you to achieve lasting business service excellence in a pragmatic and cost-effective way.