Service Improvement Manager
Continual Improvement Made Easy
Service Improvement Manager (SIM) is a complete cloud-based quality management solution that lets you accurately assess, measure and improve everything from processes, to services and systems.
Gain greater visibility and control. SIM gives you with ability to perform assessments against frameworks and standards like ITIL and ISO/IEC 20000, plan your improvement initiatives, assign tasks to your team, manage risks, track your performance, report on progress, plus much more.
- Assess: Assess your capability and maturity against a wide range of industry standards and best practice frameworks
- Baseline: Measure your compliance, capability and maturity, with an automatically-generated detailed gap assessment and improvement report
- Benchmark: Compare your capability and maturity with your industry peers using our extensive global benchmarking database
- Improve: Simplified improvement planning, execution, tracking and reporting. Ideal for individuals, teams and workgroups of any size
SIM brings together our years of consulting experience and extensive knowledge into a complete cloud-based solution that lets you measure, manage and improve your processes in a pragmatic and cost-effective way.